Kolkata: Kolkata Metro is set to increase its services on weekends while also growing the wide variety of rakes touring between North 24 Parganas district’s Noapara and Dumdum from July 1, around issued through the Metro Railway authority said on Thursday.
As many as 236 metro rakes (118 pairs) will run between the 2 terminal stations Dumdum and Kavi Subhash, on Saturdays, 12 more than the cutting-edge range. A total range of 124 rakes (62 pairs) can be a provider on Sundays rather than 110 rakes at the gift, the ground started.
Three greater trains between the Dumdum and Noapara stations could be introduced on weekdays. At least 7 could be brought on Saturdays to manage the growing variety of commuters in the metro. 9 more trains may be introduced on Sundays, in step with the circular.
The metro offerings on Sundays may also start at 9 a.m. Instead of 9.50 a.m. Currently, 284 (142 pairs) rakes are at the provider inside the Dumdum-Kavi Subhash course on weekdays. Earlier, West Bengal leader minister Mamata Banerjee alleged that the Union Rail Ministry had not created any provision for a minimum of three extensions of the Kolkata Metro rail inside the Budget. A nominal budgetary provision has been made for ongoing works on Kolkata’s East-West Metro line forcing works to grind to a halt, Banerjee said.
What is Customer Service?
Customer provider is a problematic and interactive system of understanding a client and fulfilling his desires according to the enterprise’s resources, capability, and capability for the product sold or provider added. In this context, the purchaser’s expectation starts when he has purchased the product or subscribed or employed the offerings.
Therefore, customer service is an end-to-cease procedure that begins from sale until the stop of the existence cycle of a product or the provider or its usability to the client. Thus, this concept originates with the client and ends with the consumer.
Synonyms of customer support: customer support, helpdesk, service center, customer care, troubleshooting crew, customer carrier, income service, purchaser helpline. Customer provider is part and parcel of each organization. For any agency to preserve and grow, its cognizance and efforts must be channelized closer to the appropriate customer support team’s advent.
Why Is Customer Service Important?
There are several empirical studies on the value of customer service and repeat business on the bottom line. Frederick Reichheld and Earl Sasser said that ‘if companies knew how much it really costs to lose a customer, they would be able to make accurate evaluations of investments designed to retain customers. They found that customers become more profitable over time as increased sales, reduced costs of distribution, referrals, and the opportunity to up-sell all add to the bottom line.
Heskett, Sasser, and Scheslinger collaborated on a training program to help managers understand the lifetime value of customers and advised on the importance of developing a culture whereby employees are engaged to contribute to the value chain. They postulated that employee satisfaction leads to service value which produces customer satisfaction and results in profits and growth. It is hardly surprising that happen employees produce happy customers.