My Tumi save revels in
Last weekend, I went to a Tumi save in Miami for two motives:
To get my current bag constant (after which I provide it to my dad)
To discover a new bag
Unfortunately, Tumi’s choice didn’t provoke me, and I didn’t grow to be buying a bag.
But what I discovered was similarly ordinary: the system of trying to get my bag constant. My bag had numerous missing zipper pulls and a squeaky wheel. When I explained this to the man or woman in the shop, they said they could fix the zipper pulls in-store, but they’d have to ship the bag in for me if I wanted the wheel constant.
Since I was carried out with the bag, I figured I might as well have the wheel fixed properly. They requested that I write down my name and mailing address. The shop employee charged me a $26 “processing price” to get started and said I’d receive repair updates via electronic mail.
“So I’m ready? That’s it?””Yes.””And do I not need to pay anything for the maintenance? These repairs are within guarantee?””You pay the processing fee.””And they know what needs to be fixed?”Yes, you will get updates through email.”
Works for me!
The email I obtained from Tumi.
Yesterday, I received an email from Tumi informing me that my repair “has been decided to be non-assurance,” they provided me with a price estimate for fixing it.
To place it mildly, how they handled it isn’t very pleasant. I, in particular, asked the Tumi Save employee if it would cost anything, and they explained it was blanketed. I figured the processing rate changed into all I needed to pay.
The truth that they’re even looking to rate me for replacing the zipper pulls, which they said they could do in the shop free of charge, might be most annoying. There’s an option to “reject” the quote, so I decided on that and turned it into a brought-on to go into a reason.
Here’s what I wrote:
I requested how much this would value in the shop and was instructed to pay the processing rate, which became it. To find out, I’ve imagined paying $177 plus the $26 processing rate, which is ridiculous. Although I’m accomplished with Tumi and just sold a Briggs & Riley, that’s satisfactory as they have a much higher guarantee. Please go ahead and donate this bag to charity. I don’t need it anymore and genuinely don’t need to pay $50+ to have it shipped roundtrip for no cause.
But wait, there’s extra!
Think to lead them to reply higher? Here’s the follow-up email I received from Tumi, actually displaying they didn’t even bother to study what I wrote:
Tumi would like to take this opportunity to thank you for being a devoted Tumi purchaser by extending to you an accommodation offer of $300.00 toward the acquisition of any Tumi product of your desire. By accepting this offer, you’re permitting us to discard our current object at our facility.
You can also view our contemporary products on our website at www.Tumi.com or in person at your local Tumi store. Once you have selected a product, simply name us with the fashion quantity, and we will process the order. We accept Visa, Master Card, and American Express. Please remember that the purchase should be made through our Consumer Affairs Department. This correspondence will no longer serve as an in-shop or online credit score.
Was my bag virtually in the Tumi guarantee?
While Briggs & Riley has a terrific lifetime warranty, Tumi’s guarantee isn’t almost as right. With Tumi’s assurance, your first 12 months of ownership are “fear-free.” They describe this as follows:
With constrained exceptions, if your TUMI product is broken within the first 12 (12) months, you own it with the harm caused by ordinary wear and tear, airline management, or other transit damage. TUMI will cover all restoration expenses, including delivery fees to and from our repair facility.
For years two through 5, they provide the following on bags:
You will own your TUMI travel item, enterprise case, or another bag from the second to the fifth year. For the second year, for wallets or accessories, TUMI will restore any item damaged due to everyday put and tear or faulty materials or artistry, including any structural defects (such as faulty handles, zippers, or locks).
So, when did I get my bag? I’m not truly positive and trying to figure that out. I experienced it as I’ve had it for two or three years, but searching through my electronic mail inbox, I can’t figure it out after I bought it.
I realize I was offered a Tumi in overdue 2013, even though I experienced that becoming two pieces of luggage in the past. I will be improper, although. If that changed into, in fact, the case, then it’s honestly sufficient they deny me the assurance. What annoys me is that I was given misinformation in the store and might not have despatched it. Furthermore, if they advised me they would update the zipper pulls at no cost in the shop, they shouldn’t charge for it once I ship it in.
