Five Overlooked Customer Service Tips That Will Ensure Repeat Business

Before you may have loyal customers, you first must get them to come back back. And then get them to come back again once more – and again. Loyalty doesn’t show up on the first interplay, and likely not the second. It’s a chain of predictable and steady stories that get the consumer to come […]

Maine PUC: CMP’s customer service will thing in fee decision

When a Central Maine Power power invoice lands in your kitchen desk each month, what’s inside have to be accurate and not come as a marvel – or a whole lot greater, as a surprise. And but, all through the first public hearings held with the aid of the Maine Public Utilities Commission, we have […]

Customer provider vs. Customer experience: What’s the difference?

Businesses frequently conflate the terms customer service and consumer revel in. However it’s far more correct to say that one lives in service to the other. Customer enjoy is the notion a client has after interacting with a logo, products, or services. Customer carrier and guide groups interact with customers as wanted. Support groups recognition […]

Scammers Pretending To Be Expedia Customer Service Reps Ripping Off Travelers

NEW YORK (CBSNewYork) — Instead of going on a experience, some clients searching for the famous travel reserving website Expedia are being taken for an experience. According to the Better Business Bureau, in case you seek online for “Expedia,” a cellphone variety that comes up in the outcomes may be a faux, connecting you with […]

Customer carrier: key differentiators

In nowadays’s hyper-competitive retail meals environment, suppliers have to offer their retail partners awesome merchandise. But frequently that’s no longer enough. With hard work and different worries top of thoughts for outlets, a dealer’s customer service capabilities can frequently be the distinction-maker between who gets the business and who doesn’t. There are a few matters […]

Why An Emoji Is Worth A Thousand Words In Customer Service

As customer service has moved at a speedy tempo toward virtual channels in the vicinity of the cellphone, consumers are the use of greater than just words to explicit their compliments and complaints. More and extra, they may be using emojis – just as if they had been texting to a pal. Digital customer support […]

Why Emotions Matter in Customer Service and Humans will Always Have a Place

One article will help country how AI is going to take over human customer service roles inside the following few years. Another will guard the way it’s now not going to happen after each person wants human beings. There is but, extra cause for AI to be included around what human agents are already doing […]

Start Small to Succeed With Proactive Customer Service

We live within the age of the customer. Customers have extra get admission to to information about services and products than ever before. And as businesses preserve to pursue antique strategies–combating over pricing and functions–a new battleground has emerged: that of the customer revel in. Delivering the right experience to every purchaser in each condition […]

Ask The Consultant: Your Top Customer Service Questions Answered

People approach me with questions on customer service on the unlikeliest instances. The other morning, some guy sidled as much as me within the guys’ room and commenced firing off observe-up inquiries to a customer service keynote speech I’d simply brought. (Despite the awkward setting, I did my pleasant to oblige.) I get questions on […]