You will: • Assist customers over the telephone or email; you are there to assist them with their requests. This varies widely from invoices, carrier orders, industrial orders, and technical questions. • Help clients by troubleshooting, diagnosing, and resolving any product-related problem. • Make sure that the patron, in addition to clients, is furnished with the answer. In the meantime, you’re handling an average of 20 and approximately 60 calls.
• Contribute to common crew performance (customer service targets) and the team’s guide and assistance. You resolve difficult cases as a team and continuously create and enhance standardized protocols. • Be the ambassador of clinical gadgets by giving first-rate purchaser carriers. You play an important position in patron coordinator
satisfaction and their continued enterprise. • Understand the customers’ wishes, and consequently, you cooperate with the technical, logistics, and sales groups to satisfy those desires.
Requirements:
The successful candidate has • Business level of German (spoken and written) • Business level of Dutch (spoken and written) • The availability to run full-time from Monday till Friday • 2 years of enjoying in customer service • Patient to study a medical devices enterprise calls for to know each detail • Excellent verbal exchange abilities • Willingness to work long-term.
Salary Benefits:
This is a full-time position with immediate agreement from the enterprise. The beginning date is as soon as possible. The earnings indication is between € 2.500 and € 3.000. Travel compensation is provided. If you want the function and have some questions about it, please feel free to contact me!
About the agency:
Our consumer is a global scientific tool professional. The company’s headquarters is in the USA and has international subsidiaries in Canada, Europe, and Asia. Can you consider how dry matters could be if Customer Service is asked to reply simplest with strictly expert (examine stuffy), honest solutions? More human beings than you’ll suppose would appreciate the humor. Just don’t crack jokes at the cost of a frustrated patron.
Westjet:
There is nothing greater cheerier than Marvel presents (as Westjet proved)! In December 2013, the Canadian airline staged what would become the most beautiful example of ‘advertising’ yet. When Santa Claus greeted every one of the passengers boarding the 2 Westjet flights with “What could you like for Christmas?”, the idea changed into a simply thrilling Xmas birthday celebration.
From a heated headscarf and easy underclothes to holiday tickets and a huge television, their answers ranged from whatever first came to their thoughts. In the subsequent year, the variety of visits to their websites doubled, with bookings increasing by 77% compared to the same month in 2012 and sales growing by a whopping 86%!
Slack:
Putting out figurative fires is what a customer support organization does all day. But doing it gracefully is indeed an art! Sometimes, things are not going perfectly that the organization’s proper hues come out, as is Slack’s case once they dealt with their app-extensive outage like a pro in overdue November 2015. For a new company at the block, they’ve momore than their share of passionate customers, for whom Slack has become an essential part of many groups’ woworkdaysThat’s why users blew up Twitter while Slack went down ten months in the past.
