You will: • Assist customers over telephone or email; you are there to assist them with their requests. This varies in a wide variety from invoices, carrier orders, industrial orders, and technical questions. • Help clients by troubleshooting, diagnosing, and resolving any product-related problem. • Make sure that the patron, in addition to clients, is furnished with the answer. In the meantime, you’re handling an average of 20 calls and approximately 60 calls.
• Contribute to common crew performance (customer service targets) and the team’s guide and assistance. As a team, you resolve difficult cases and continuously create and enhance standardized protocols. • Be the ambassador of the clinical gadgets through giving first-rate purchaser carrier. You play an important position in patron coordinator
satisfaction and their continued enterprise. • Understand the customers’ wishes, and consequently, you cooperate with the technical, logistics, and sales group to satisfy those desires.
The successful candidate has • Business level of German (spoken and written) • Business level of Dutch (spoken and written) • The availability of running full-time; from Monday till Friday • 2 years of enjoying in customer service • Patient to study as medical devices enterprise calls for to know each detail • Excellent verbal exchange abilities • Willingness to work long-term.
This is a full-time position with an immediate agreement from the enterprise. The beginning date is as soon as possible. The earnings indication is among gross € 2.500 – € three.000. Travel compensation is provided. If you want the function and feature some questions about it, please experience unfastened to touch me!
About the agency:
Our consumer is a global scientific tool professional. The headquarter is in the USA and has international subsidiaries in Canada, Europe, and Asia. Can you consider how dry matters could be if the Customer Service becomes asked to reply simplest with strictly expert (examine stuffy), honest solutions? More human beings than you’ll suppose would appreciate the humor. Just don’t crack jokes at the cost of a frustrated patron.
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